Restoring license to a user in a zoom pro account

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Hi everyone! How do you restore the license of a user? We have a PRO account and even the owner role now can't change it from basic to licensed. We were able to do it before though. Thank you in advance for any help you can give!

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!