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Request for subscription refund

happymonday
Newcomer
Newcomer

‎2025-11-03 08:06 AM

Hi, I used Zoom subscription Pro and Cloud. For this month, I am going to cancel Cloud subscription, but my invoice was already made two days ago. I continue to remain Zoom subscription Pro active but I don't need Cloud subscription from now. I haven't paid subscription for this month yet. How can I do? My invoice was charged for Zoom Pro and Cloud. I want to pay Zoom Pro only and to use it now.

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aileenfelix
Zoom Employee
Zoom Employee

‎2025-11-03 12:34 PM

Hi  happymonday - welcome to the Zoom Community.  

 

Since the current invoice is already generated, you will likely not get a refund for the Cloud portion. But, I would recommend the below options:

 

  • Cancel the subscription via the Zoom Web Portal so it doesn't renew next month. Here’s a support article that provides a detailed instruction how to cancel it. If you followed the steps on the support article and still don’t see an option to cancel, please proceed to the next option below.
  • Kindly notify your Account Manager about this intent of cancelling your Cloud subscription. If you don't know who your Account Manager is, just proceed in creating a Billing case
  • Create a Billing Case via this link and request if they can cancel the Cloud subscription for you and try to request for a refund

Thank you.

 

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