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Request for refund-Accidental Annual Subscription Renewal

Espark
Newcomer
Newcomer

‎2025-05-13 11:45 AM

I have signed up for annual subscription last year and used some time but forgot to cancel the renewal. I want to request the full annual refund that just got billed right now. I will be using this again when I regularly need the zoom pro. Thank you

Topics:
1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-05-13 12:31 PM

Hello @Espark,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry, per Zoom’s Terms of Service section 12.2, subscription fees are non-refundable once processed.
However, our billing team can assist you with cancelling to prevent future charges: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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