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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Request for Account Upgrade

Washington3k
Newcomer
Newcomer

‎2023-04-19 09:44 AM

Dear Sir/Madam,
 
I was not able to access my emails for a while and my Zoom Account was downgraded to a Basic plan due to non-payment of an annual bill of US$149.90. As a result of this I was able to process payment for US25.05 only today.
 
Therefore, I would appreciate if you could send me another invoice for 12 months subscription so that I should process payment and get my account upgraded again.  
 
I look forward to your prompt assistance.
 
Best regards,
Washington3k
 
Topics:
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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2023-04-21 12:20 AM

Welcome to the Zoom Community, @Washington3k 

 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray -- check out the GoodClix website.
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