Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
2023-05-23
07:12 AM
- last edited on
2023-08-11
02:02 PM
by
RN
We have recently been purchased by another company. We will be getting rid of our email server/service and will need to change the email associated with our users' Zoom accounts. I have looked through various help files, I see where to disable SSO but I do not see how to do everything. We can manually setup passwords and change emails from the admin side on the Web, we do not have many employees. The users will be using their new email address which we do not manage. If there is a better chat for this question, please let me know.
2023-05-23 05:27 PM
Welcome to the Zoom Community, @JeannieGrant.
I highly suggest getting your new company's Zoom admin (or the admin of your yet-to-be-consolidated company's account) to call Zoom support directly for Zoom's guidance on this. I'm sure it's not rare, but it is unusual, and likely requires special handling on Zoom's "back-end database"... something you might not even be able to accomplish on your own.
I did find this Zoom Support article... I'm pretty good at Zoom management, but even this goes over my head!