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Regarding Payment issue

mahaviradvaya
Newcomer
Newcomer

‎2022-12-29 12:12 AM

I am facing an issue while making payment. It shows me something about e-mandate and doesn't proceed further for payment. What should I do?

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-01-25 01:10 PM

Hey @mahaviradvaya, a screenshot or exact verbiage of the error you're receiving will help dig for a solution. However, some of these suggested KBs may help. 

 

If related to an error code, suggest looking into the KB on Error codes for billing. 

 

If about India's E-Mandate (not aware of your geographical location), suggest looking into the KB on Frequently asked questions about India's e-mandate directive. 

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mohamedgaafar4
Newcomer
Newcomer

‎2023-04-14 04:51 PM

I faced an issue with opening my records, I tried to upgrade my account but I always have an error with payment 

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