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Regarding My Subscriptions

onelifewellness
Newcomer
Newcomer

‎2024-01-21 11:44 PM

I would like to inform you that I have taken the subscription pro & made payment through credit card . The plan haven't activated till now . Please resolve it asap 

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AnderV
Zoom Employee
Zoom Employee

‎2024-01-22 12:41 PM

Hi there,

May I suggest a few steps to try and solve your issue:

  • In the Zoom Portal, on the left hand menu, go to: Admin --> Account Management --> Billing --> Current Plans. Check here if your Zoom One Pro license is shown.
  • If it is shown, you can assign it to yourself by following this Knowledge Article.
  • If it does NOT show, please open a ticket with our Billing Team so they can assist you further.

I hope this helps you!

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