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Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

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Refunds

Lily9
Newcomer
Newcomer

‎2023-09-30 03:34 AM

Spoiler
Hi everyone!
I mispaid the annual fee instead of the monthly Zoom Pro account. I already switched the plan payment to monthly but the balance has not yet been refunded to my credit card.
I want to ask how long it takes for Zoom to refund the credit balance adjustment fee to my credit card. Thanks!

 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-10-30 09:13 AM

Hi!

 

When you cancel a subscription, it is effective at the end of the service period. Since this was done in error, please contact Zoom Billing here for assistance.

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