Refund Zoom

[tina12]

Good evening everyone.

I would like to request a full refund for the recent (today actually) charge  for my Zoom Pro subscription. An unexpected charge was debited from my account, and since I am not currently using the service, I don't need to continue paying for it. I have already canceled the plan, and according to your policy, I am aware that I am still within the first 30 days during which a refund can be requested. Thank you in advance for your help in processing this refund. 

[Mandel · Accepted solution]

Hi @tina12 ,

Welcome to the Zoom Community!

Please submit a request to Zoom Billing and explain your circumstances. Our support staff will review your account and determine whether you are eligible for a refund.

Thank you for your understanding.

Zoom Community Team

[MGSR]

Hello @tina12!

Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing.