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Refund Required

CWW
Newcomer
Newcomer

‎2023-09-12 08:01 AM

I have had a series of errors, caledar clashes, syncing issues and terrible tech support who go from emailing me daily to then closing the ticket without resolution. I have therefore cancelled my subscription early as I do not want to renew this terrible service which does not work how I need it to work. I am now trying to find someone to get a partial refund for the time the service hasn't worked and the rfemaining months left on my subscription. Please can someone help me? 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-09-13 10:02 AM

Hi @CWW 

 

I'm sorry to hear that you haven't had a good experience with Zoom Technical Support. I'm not sure why your follow-up tickets closed.

 

I see that you contacted us in July and were then away for a couple of weeks. Your cancellation will be effective at the end of your annual term on 11/24/2023. You have access to paid features until that date. Unfortunately, your account is not eligible for a refund per Zoom's terms of service.

 

Have you searched Zoom Support for a possible solution to your issues?

Syncing Zoom Events to your calendar 

Enabling bi-directional calendar sync 

Using the Zoom Calendar Client 

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