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REFUND

christine30
Listener

Last March, I purchased a monthly subscription for Zoom Pro since I only need it for a month. I canceled the subscription in the same month but still got charged for the month of April. My current plan is showing REACTIVATE Plan, status CANCELLED.  I would like to request a refund for the charge made to my account for the month of April.  Tnx

1 ACCEPTED SOLUTION

Jeremy
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @christine30   have you raised a support ticket? If not, I would recommend that you submit one using our web request - Billing & Account Management. 

 https://support.zoom.us/hc/en-us/requests/new

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.

View solution in original post

1 REPLY 1

Jeremy
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @christine30   have you raised a support ticket? If not, I would recommend that you submit one using our web request - Billing & Account Management. 

 https://support.zoom.us/hc/en-us/requests/new

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.