cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Question about year subscription

Braulio
Newcomer
Newcomer

‎2022-08-01 07:06 PM - last edited on ‎2023-04-21 10:29 AM by Community Moderator | Employee

Hi There.
I sign up for premium zoom (think that's how it is called) and paid for a year subscription. This was a few months ago. Why did I get an email saying I need to make a payment soon, when I paid for the all year in one shot? Please advise.
Thank you

Topics:
0 Likes
1 REPLY 1

crchan123
Zoom Employee
Zoom Employee

‎2022-08-01 08:40 PM

Hi @Braulio, welcome to the Zoom community! Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving the billing issue. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!

0 Likes