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Purchased a pro plan but registered the account in wrong e-mail address


Can someone help me to change the e-mail adress for my wrong registered pro account? I can't login with the account I created with wrong e-mail adress, money has been taken from my bank account but I can't access the account. I always get promoted for verification code that are sent to the non existing e-mail adress.


Zoom Moderator
Zoom Moderator

Hi @HCeder, thank you for posting for the first time. We are happy to have you in the Zoom Community.


If you need to change the email address of your account and you do not currently have access to the account email, follow these steps: How to change the sign-in email if you don't have access to the original email 


I hope this helps!

Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

Carla (she/her/hers)
Zoom Community Team
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