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Please also refund the dates that I had been downgraded incorrectly.

teerati
Newcomer
Newcomer

Dear Zoom team
I had paid the amount of $149.90 on the date of 19 Jul 2021 for the subscription of standard pro annual subscription. Invoice number is INV97804552. I had since been downgraded to basic plan due to non payment. Please review this information and restore the plan the standard pro as soon as possible as I am unable to teach classes i had planned for. Please also refund the dates that I had been downgraded incorrectly.
Thanks,

1 ACCEPTED SOLUTION

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @teerati, if you could please contact our billing team directly as they can better assist you! Thanks! 🙂 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

View solution in original post

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @teerati, if you could please contact our billing team directly as they can better assist you! Thanks! 🙂 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!