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Request for Refund and Account Inquiry: Account Downgraded to Basic after Transition to Admin Portal


Dear Zoom Billing Team,


I hope this message finds you well. I am writing to inquire about a concerning issue regarding our Zoom account and to request assistance in resolving the matter promptly.


Our account, registered under the email address "***********," had previously paid for an annual subscription. However, after transitioning to the admin portal, we noticed that our account has been downgraded to the Basic plan. This unexpected change has caused significant inconvenience and disruption to our organization's operations.


We would like to understand the reason behind this account downgrade and request an immediate refund for the remaining portion of the annual fee we have already paid. It is essential for us to have the functionality and features associated with the paid subscription to support our business activities effectively.


We kindly ask for your prompt investigation into this matter and appreciate your assistance in rectifying the situation. If there are any additional details or steps required from our end to facilitate the resolution, please let us know, and we will provide the necessary information without delay.


Thank you for your attention and support in resolving this issue. We value the services provided by Zoom and are hopeful that this matter can be swiftly addressed to restore the functionality of our account.


We look forward to your prompt response and a satisfactory resolution.


Best regards,




It seems like you're dealing with a <<a href=”</a>  Zoom account issue. If you're looking for advice on how to proceed with resolving this matter, here are some steps you can take:

  1. Contact Zoom Support: Reach out to Zoom's customer support team through their official channels. You can typically find contact information on their website or within your account dashboard.

  2. Provide Account Details: When contacting Zoom support, make sure to provide your account details, including the email address associated with the account, any account IDs or numbers, and any relevant transaction or payment information.

  3. Explain the Issue: Clearly explain the situation, just as you did in your message above. Outline the problem (account downgrade despite prior payment for an annual subscription) and the impact it's having on your organization's operations.

  4. Request Refund and Resolution: Request a refund for the remaining portion of the annual fee that you've already paid and ask for the account to be restored to its previous subscription level with the associated functionality and features.

  5. Follow Up: If you don't receive a response or resolution within a reasonable timeframe, follow up with Zoom support. Persistence can sometimes be necessary to ensure your issue is addressed satisfactorily.

  6. **Consider Alternativ