cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Payment was taken 2 times. Can't find how to return my money.

luckybunny
Newcomer
Newcomer

‎2022-01-21 01:46 AM - last edited on ‎2023-04-13 10:52 AM by Community Moderator | Employee

There is no support for such questions.Payment for using my account was taken 2 times last months. I have 2 receipts from 24th of December and 27th of December when payment was taken 2 times. Any help how to return my money? 


All payment receipts I added into this email

Topics:
Preview file
1013 KB
Preview file
999 KB
0 Likes
2 REPLIES 2

Bort
Zoom Employee
Zoom Employee

‎2022-01-21 07:58 AM

Unfortunately, the Zoom Billing team does not monitor or assist customers in the Community forum, so you will need to contact Billing directly. Try submitting a request here: https://support.zoom.us/hc/en-us/requests/new

0 Likes

claregabriel
Newcomer
Newcomer

‎2022-04-21 08:29 AM

I have had exactly the same experience after paying early at the end of March to secure a discount, and then having them take the full amount at the beginning of April. I haven't been able to get through to anyone at Zoom, either on chat or email. I will try what you 1st reply person suggested. Meanwhile I've cancelled as of next year. Still, I want my money back!

0 Likes