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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Payment was taken 2 times. Can't find how to return my money.

luckybunny
Newcomer
Newcomer

‎2022-01-21 01:46 AM - last edited on ‎2023-04-13 10:52 AM by Community Moderator | Employee

There is no support for such questions.Payment for using my account was taken 2 times last months. I have 2 receipts from 24th of December and 27th of December when payment was taken 2 times. Any help how to return my money? 


All payment receipts I added into this email

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2 REPLIES 2

Bort
Zoom Employee
Zoom Employee

‎2022-01-21 07:58 AM

Unfortunately, the Zoom Billing team does not monitor or assist customers in the Community forum, so you will need to contact Billing directly. Try submitting a request here: https://support.zoom.us/hc/en-us/requests/new

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claregabriel
Newcomer
Newcomer

‎2022-04-21 08:29 AM

I have had exactly the same experience after paying early at the end of March to secure a discount, and then having them take the full amount at the beginning of April. I haven't been able to get through to anyone at Zoom, either on chat or email. I will try what you 1st reply person suggested. Meanwhile I've cancelled as of next year. Still, I want my money back!

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