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Payment is done but plan not upgraded

sumitawinash
Newcomer
Newcomer

‎2023-02-15 09:58 PM - last edited on ‎2023-05-05 11:57 AM by Community Moderator | Employee

I recently made a payment to upgrade my Zoom plan, but my account has not been upgraded yet. The payment was made on 15/02/2023. I haven’t received any invoice details and no PDF is attached to the purchased mail, the text says "payment successful" and the amount is also deducted from the bank.

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1 REPLY 1

shemaprasanna
Newcomer
Newcomer

‎2024-01-03 06:04 AM

Facing the same problem in Jan 2024!  Created a new account and purchased a pro plan personal. Received e-mail on payment receipt. But my plan stats is still basic. I have made annual payment close to 170 USD!  please help find a resolution.

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