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Paying for upgrade but can’t access the account and can’t find a number for help! Being charged for

Frazier1
Newcomer
Newcomer

‎2023-03-10 05:35 PM

Can’t unsubscribe! Paying for something I can’t get access to!!!! No phone number to contact anyone!!

1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2023-03-15 08:40 AM

Hi @Frazier1 

 

Please refer to Zoom Support article Canceling your subscription. If you have questions about payment or refund, I recommend submitting a ticket here for our Billing team to assist. They will need to access your account to assist.

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