cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Not renewing subscription

AshleyWaggoner
Newcomer
Newcomer

‎2023-01-15 11:40 AM

We used zoom in 2021, paid for what we needed and cancelled when finished. We did not use zoom at all in 2022. We are continuing to get emails to pay 149 from 2022 when we did not use it. I'm confused. Can someone help? Thanks.

0 Likes
1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-03-24 08:13 AM

Hey @AshleyWaggoner, I would suggest Viewing your account and subscription details within the Zoom web portal as can view your account details to ensure you are assigned the appropriate licenses. 

 

You can follow the article to understand your account type, the date your subscription started, your subscription period and status, and others.

 

As the Zoom Billing team does not monitor the community, for further assistance, please reach out by creating a ticket here. Thanks! 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes