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My subscription reactivated without my consent

rzugs
Newcomer
Newcomer

‎2022-07-13 07:24 PM - last edited on ‎2023-04-21 10:22 AM by Community Moderator | Employee

I cancelled my subscription on 06/21, subscription will end on 07/20. Then I logged in today again and it shows that my subscription was reactivated without my consent. I had to cancel again. I didn't even receive email about activation between these two cancellation confirmation emails. Had I not logged in today to make sure subscription was cancelled, I would've been charged again. Come on Zoom.

 

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-07-13 08:24 PM

Please submit a Support Ticket directly to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new

The volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts.  Zoom  Billing Staff can help you with this request. 


Ray -- check out the GoodClix website or the Z-SPAN website.
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