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MB_studs
Newcomer
Newcomer

‎2023-06-07 11:54 PM - last edited on ‎2023-06-14 09:21 AM by Community Moderator | Employee

Hello, I have a issue with changing my password on zoom. Every time I try to reset my password, zoom sends me an email saying, "You recently requested assistance signing into zoom. Based on our records, to sign with Google, click the button below, then select sign in with Google" It then gives me a link to sign in on their website and not the page to reset my password. Please help.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-06-09 11:36 AM

Hi there @MB_studs ! If your Zoom login is tied to your Google account, you would need to reset your password within Google. 

 

https://support.zoom.us/hc/en-us/articles/115005171726-Resetting-your-forgotten-password 


Bri
Zoom Community Team
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