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We have paid licenses and add ons but can assign them to users (Basic to License + Add On)


We have two Zoom (2) licenses and an add-on for Large Meetings and Webinars. that were paid and never delinquent. My users are currently in the Basic plan and whenever I assign a license to any of them it says that we ran out of licenses. Screenshot 2023-06-08 at 2.02.45 PM.png


This is ridiculous and we have events today and in the coming weeks that we can't monitor. What do we do from here? I've sent a ticket already.


Zoom Moderator
Zoom Moderator

Hi @JuanTaxEdu I see you have had a previous discussion with our Billing team, were they able to resolve your issue? More info on Zoom error code: “exceeded the limit of license assignment”


To add onto this, when adding user or editing users, you have the ability to have users that are not licensed (basic); therefore, they're able to still scheduling meetings under the account and intake the global Account settings at edited by account owners and admins. 

Zoom Community Moderator

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