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2023-07-27
02:55 AM
- last edited on
2023-08-11
01:58 PM
by
RN
Hi everyone
Sorry if this off piste but wondered if anyone had any advice.
- I am locked out of my paid account (know password and user ID) but at the passcode stage, this never appears in my inbox / spam folder.
Posting this using my free account.
Unfortunately I can't contact zoom support because on a free account you can't set up a ticket. To call you need a hostID which is locked in my account.
Any ideas how to contact zoom?
2023-08-05 08:25 PM
Same happened to me - no idea how to get past it - how could they create such a system that locks you out with NO way of being able to access your own account?!?!?
2023-08-05 09:42 PM
A possible solution to being locked out with the "verification email that never comes" because Zoom Support is thoroughly worthless even with a paid account.
I literally spent all afternoon and night on the phone and computer trying to get ANYONE at Zoom to respond - I got nothing from Zoom NO help at all - Your software is great --> your support SUX!!!
Lock Out Solution
Go to Zoom.us --> log out --> try logging in again but this time login with gmail account option
This seems to bypass their stupid and broken ZOOM OTP verification mechanism.
(I have a gmail account associated with my Zoom acct - I think this will only work if you have a gmail account associated with your Zoom account - there is an option there for facebook login also, I didn't try that option.
2023-08-09 05:57 AM
SAME!!! ZOOM CS SUX!!