paid invoice, yet have "Basic" plan

[delove]

I've been paying for Zoom for 2 years straight. My Zoom account invoice is paid this month too, yet for this entire month, I haven't had my full access and have had to shut off my meetings at 40 minutes, was put back at Basic, even though I've paid. I also have lost my meetings in the cloud!

Is there someone to speak to? I have my invoice number and proof of payment.

[wowzer]

I am facing the same issue. Anybody from Zoom to help us out? Thanks

[Frank_TB]

Hello,

Hactually assigned the licence?  Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

Assigning a single license

Sign in to the Zoom web portal.

https://zoom.us/ 


In the Admin section click User Management, then Users.

Using the search bar locate or search for the user who you want to assign a license. (Your own account)

Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.




After choosing the User Type (Licensed),  select the license.
Click Save.


The license is now applied and you can use it immediately.

https://support.zoom.us/hc/en-us/articles/16519456230285-Troubleshooting-paid-account-still-showing-... 


Regards

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