Issue with Subscription Payment: Outstanding Balance After Successful Payment

[Nicolas10]

Hi Zoom Community,

Yesterday, I made the payment for my monthly Zoom subscription, but today my account still shows an outstanding balance. I’m worried that if this isn’t resolved, I might lose my subscription.

Details of the issue:

Payment was made on 04/03
Payment method: [credit/debit card, PayPal, etc.].
The charge has already been processed by my bank, but Zoom still lists it as pending.
I’ve already tried logging out and back in, but the issue persists. Has anyone experienced this before and knows how to fix it? Should I contact Zoom Support directly?

Any help would be greatly appreciated.

Thanks in advance!

[MGSR]

Hello @Nicolas10,

Welcome to the Zoom Community! We're happy to have you here.

I'm sorry about the difficulty you experienced. I just want to check if this issue has been resolved for you.