Issue with Adding Users to Zoom Workplace PRO Licenses

[BarbaraP]

In our organization, we have Zoom Workplace PRO, which should include up to 9 licenses. At the moment, we have only 1 user. When I try to add other users, it says: "To add licensed users to your account, please purchase more licenses... and Zoom Workplace Pro (0 available)".

It seems that the licenses we purchased aren't available. What should I do?

Thank you. 

[wkincaid]

I'm trying to get an answer to this myself.

Have you heard anything?

[dianne3700]

I'm having this same issue with Zoom Pro.  I couldn't find anything in Support and the ChatBot was not helpful at all.

Any ideas how to access the licenses?