Zoom Workplace Business Doing 2 Things Wrong with Auto Reply and Licenses

[sebjamesMU]

I added a new user yesterday. She still hasn't recieved her Welcome to Zoom email. In between then and now I've asked the system to resend the invitation 10+ times. 

Also, when I'm in a hurry I usually deactivate or delete an account, whether they're basic or Workplace. Usually the license appears once I'm done, ready to be passed along to the next person. Until today.

They're clearly not interconnected, yet they are happening at the same time. Has anyone else dealt with this?

Thanks

Seb

[Mandel · Accepted solution]

Hi @sebjamesMU,

Welcome to the Zoom Community!

I have reviewed your account and can see that the number of licensed users matches the number of licenses included in your subscription. Based on this, it does not appear that any of your licenses are missing. If you need additional licenses, then you will need to purchase more.

As for the user not receiving the invite email, please instruct the user to check their spam or junk folder, as some services may mistakenly mark these emails as spam. Please also see our KB articles:

• Adding existing users to a paid account
• Troubleshooting receiving emails from Zoom

If you need further assistance, please reach out to Billing by chat or ticket.

Thanks,
Zoom Community Team

[MGSR]

Hi @sebjamesMU!

Did you see the previous response from @Mandel?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[sebjamesMU]

All good, got it fixed.