If I cancel current subscription and upgrade will I lose

[Emberswildly]

I need more cloud storage than the 5gb I have - if I cancel my current subscription and upgrade to one that offers more cloud storage, will I lose the current recordings I have on my account? 

I really appreciate any advice. It seems so challenging to contact Support.

[Mandel]

Hi Ember,

Welcome to the Zoom Community!

There should be no need to cancel your subscription in order to purchase additional Cloud Recording storage. To upgrade your existing plan simply follow the instructions below:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Billing.
3. Locate the plan you want to update and click Edit Current Plan.
4. Edit the plan by changing the desired storage capacity.
5. Click Save & Continue and complete your purchase.

You can choose between 30 GB, 200 GB, 1 TB and 5 TB of storage. For more detail on how to upgrade your add-on, please see our FAQ: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063375 

Cheers,

Zoom Community Team