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I have signed up for Pro

Dalle
Newcomer
Newcomer

‎2021-09-13 03:45 PM

I have upgraded my Zoom to Pro and paid the $14.99 for a webinar I have scheduled for tomorrow evening. I have signed out and signed in and still have no PRO updates. Please help!!!

 

 

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2 REPLIES 2

colegs
Community Champion | Employee
Community Champion | Employee

‎2021-09-13 04:44 PM

Dalle, 

 

Unfortunately, we are unable to get personal information from you to look up your account to see what the problem may be.  You will need to go to https://support.zoom.us/hc/en-us/requests/new to submit a support request for them to look at your account and see what is going wrong.

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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-13 05:44 PM

Hi @Dalle,

 

I suggest you check https://zoom.us/account/user#/ - you may need to assign your new license to yourself, by Editing your profile under that link.

 

Hope this helps.

 

Rupert

 

 

  

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