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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

I have signed up for Pro

Dalle
Newcomer
Newcomer

‎2021-09-13 03:45 PM

I have upgraded my Zoom to Pro and paid the $14.99 for a webinar I have scheduled for tomorrow evening. I have signed out and signed in and still have no PRO updates. Please help!!!

 

 

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2 REPLIES 2

colegs
Community Champion | Employee
Community Champion | Employee

‎2021-09-13 04:44 PM

Dalle, 

 

Unfortunately, we are unable to get personal information from you to look up your account to see what the problem may be.  You will need to go to https://support.zoom.us/hc/en-us/requests/new to submit a support request for them to look at your account and see what is going wrong.

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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-13 05:44 PM

Hi @Dalle,

 

I suggest you check https://zoom.us/account/user#/ - you may need to assign your new license to yourself, by Editing your profile under that link.

 

Hope this helps.

 

Rupert

 

 

  

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