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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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I have made my payment but it hasn't been updated yet. Kindly do the needful on my account.

Damian11
Newcomer
Newcomer

‎2023-10-03 01:20 PM

Screenshot_20231003_210555_Gmail.jpg

 

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3 REPLIES 3

KhatC
Zoom Employee
Zoom Employee

‎2023-10-03 04:39 PM

Hi @Damian11! Upon checking your account based on your email address, the license has yet to be added in your account. I suggest you submit a billing ticket to have this further reviewed.

Damian11
Newcomer
Newcomer

‎2023-10-04 12:38 PM

Screenshot_20231004_202001_Messages.jpg

 This is the debit I got. If it didn't work,  can I be refunded so that I can repeat it again. 

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KhatC
Zoom Employee
Zoom Employee

‎2023-10-05 09:46 AM

@Damian11, I have submitted billing ticket 18214440 on your behalf to have this reviewed. 

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