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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

How to recover password, if registered mail is not active?

Virender999
Newcomer
Newcomer

‎2023-04-12 06:31 AM

 
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VA
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-11 11:04 AM

Hi @Virender999  if you no longer have access to the email address attached to your Zoom account, but no longer have access to the original email address, please reach out to our support team by opening a Billing & Account Management ticket. Once you are on the webform for Billing & Account Management, please select request type "Account Management" and About "Unable to access email" (shown in the screenshot below). This way your request will reach our support team who can help you.

VA_0-1683828238839.png

 

 


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?

Burnett33
Newcomer
Newcomer

‎2023-08-02 12:51 AM

Hi Virender999, 

 

Thank you for your response, I still have access to old e-mail  address, the problem is I'm not receiving the e-mail from Zoom to new e-mail account or old e-mail account so unable to confirm anything.

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