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How to change email when old email address has been disabled

SusanEckstein
Newcomer
Newcomer

‎2023-04-24 04:37 AM

I need to change the email address associated with my business account. The system prompts me to click on a confirmation email sent to the old email address, but I don't have access to the original email address. How can I solve this problem?

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3 REPLIES 3

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-04-24 10:41 AM

Hi @SusanEckstein , if you don't have access to your old email address, you'll need to create a support ticket at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

 

Hope this helps! 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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SusanEckstein
Newcomer
Newcomer
In response to Bri

‎2023-04-24 10:45 AM

Thank you, Bri! I submitted a support ticket. 

Bri
Community Moderator | Employee
Community Moderator | Employee
In response to SusanEckstein

‎2023-04-24 10:51 AM

Perfect! Please let me know if you have any additional questions.

 

Have a wonderful day 💙


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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