cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

How to change email when old email address has been disabled

SusanEckstein
Newcomer
Newcomer

‎2023-04-24 04:37 AM

I need to change the email address associated with my business account. The system prompts me to click on a confirmation email sent to the old email address, but I don't have access to the original email address. How can I solve this problem?

Topics:
0 Likes
3 REPLIES 3

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-04-24 10:41 AM

Hi @SusanEckstein , if you don't have access to your old email address, you'll need to create a support ticket at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

 

Hope this helps! 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes

SusanEckstein
Newcomer
Newcomer
In response to Bri

‎2023-04-24 10:45 AM

Thank you, Bri! I submitted a support ticket. 

Bri
Community Moderator | Employee
Community Moderator | Employee
In response to SusanEckstein

‎2023-04-24 10:51 AM

Perfect! Please let me know if you have any additional questions.

 

Have a wonderful day 💙


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes