How do you contact a human at Zoom Support?

[karenkranz19]

I have a problem that's impossible to resolve through Zoom's ridiculously complicated "self-help" site. I need to close an old account that I continue to get billed for. 

Has anyone had success getting through to Zoom? 

[Broughton]

Me too.  Zoom has made it impossible to reach them and does not respond to the online support requests they insist we submit.  Even calling sales or billing results in 30 minus holds with no answer.  Shame on you Zoom, your product is good but your service is infuriating.  Can't even close an account.  You're behaving like ComCast which people grew to hate.

[Trina3]

AGREED...I can't STAND Comcast!!! You just made my day & confirmed that I need to EXIT comcast NOW. 

[Trina3]

The customer service at zoom is HORRIBLE

[Trina3]

I can't believe this company still exist with this POOR LEVEL of customer service.... I see now I MUST find another platform...Microsoft teams maybe.  There is better out there!!! Zoom is NOT it!

[agiannantonio]

I have tried the AI chat and have spent an exorbitant amount of time on the phone trying to reach someone to ask if I can access an old recording if I resubscribe to my account. I cannot obtain an answer via AI and there is no live support.  This is terrible customer support.  I understand they don't want to answer calls from non-paying customers, but I am trying to re-subscribe, and I cannot receive help to do that.  It is absurd.  I'll go elsewhere with some level of service. 

[Mark17v1]

Impossible to deal with ZOOM and close an account and stop payments out - in this they are crooks

[Karen_S]

These responses are not encouraging as it looks like I need to call Zoom, tomorrow, during working hours, and I have multiple other appointments I have to work around. Sigh.

[Mandel]

Hi @Karen_S ,

Welcome to the Zoom Community!

If you let me know what you are requiring assistance with, I will do my best to help. Are you trying to cancel your account? If that's the case, then you might find the below support article helpful: 

Canceling your subscription

Cheers,
Zoom Community Team

[ashleycraver]

I canceled my business google email before I canceled my zoom subscription. My old business email is my zoom login. For over two years now I haven't been able to access my zoom, but I keep paying for it. I've tried to cancel it before - reaching out to zoom support. I'm not sure what else to do.

[Mandel]

Hi @ashleycraver ,

I understand that you need assistance cancelling your Zoom subscription. Please reach out to Billing by chat or by ticket so our team can locate the account by using your old business email address.

Thanks!

Zoom Community Team

[ashleycraver]

I have this same issue. I canceled my business google email before I canceled my zoom subscription. My old business email is my zoom login. For over two years now I haven't been able to access my zoom, but I keep paying for it. I've tried to cancel it before - reaching out to zoom support. I'm not sure what else to do.

[ashleycraver]

Same! I canceled my business google email before I canceled my zoom subscription. My old business email is my zoom login. For over two years now I haven't been able to access my zoom, but I keep paying for it. I've tried to cancel it before - reaching out to zoom support. I'm not sure what else to do. (Now I can't even see my replies on this forum so I'm just replying everywhere I can)

[MGSR]

Hi @ashleycraver! For further assistance, kindly submit a billing ticket and provide your previous email address and username.

[Mickey3]

You guys that are having problems with zoom billing you. This is very simple it's a no-brainer stop trying to deal with zoom just challenge it on your credit card. When the credit card company tells them you're refusing to pay for it trust me that'll get their attention.