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Email Billing Error Message - "Renew your subscription in 30 days"..I am on a Direct Debit???


Hi, I get the above every month... I am on a Direct Debit... what actually is it asking me to do?? 

I don't take any action, they still bill me, my account doesn't close, my recordings don't get deleted.

If i click in the email is gives me the prompt below??


What is it telling me pls? Does anyone know...? Apparently I don't pay for any support directly from Zoom, even for billing.... that's pretty poor service.... I get Teams for free with my 365 Contract...


Anyone's help appreciated...many thanks


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @ActionDave 


Please contact our billing department by opening a ticket using this link: also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.