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Email Billing Error Message - "Renew your subscription in 30 days"..I am on a Direct Debit???

ActionDave
Newcomer
Newcomer

Hi, I get the above every month... I am on a Direct Debit... what actually is it asking me to do?? 

I don't take any action, they still bill me, my account doesn't close, my recordings don't get deleted.

If i click in the email is gives me the prompt below??

 

What is it telling me pls? Does anyone know...? Apparently I don't pay for any support directly from Zoom, even for billing.... that's pretty poor service.... I get Teams for free with my 365 Contract...

 

Anyone's help appreciated...many thanks

1 REPLY 1

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @ActionDave 

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



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