Want to change my email but have used it before for a free acount. How do I do that?

[MsG1962]

I had a free account under my 1st email address.  With my 2nd address, I have a licensed account.  I thought I deleted my free account but, when I went to my licensed account and tried to change the email to my 1st email address, it said that it is already in use.  I truly prefer to use my 1st email address on my licensed account.  Is there a way to do this?  Thank you for any help you can offer.

[Mr_Zoomtastic]

Hi @MsG1962,

In order to update your first email to your licensed account, you will have to delete/terminate the free/basic account first (1st email address). After the free/basic account is deleted/terminated, you will be able to update your licensed account with the 1st email address.

https://support.zoom.us/hc/en-us/articles/201363243-Deleting-your-Zoom-account

If you need more assistance, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



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