cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Downgrade plan after renewal

aprill
Newcomer
Newcomer

‎2024-07-17 06:08 PM

HI all... I need to downgrade our business plan for 11 users down to Pro for 1-2 users. Unfortunately, I've just missed the renewall click-over and the payment is overdue for the old plan amount. If I pay it to downgrade, will I get a refund? Can I avoid paying it at all by canceling and then restarting as Pro?

Topics:
0 Likes
1 REPLY 1

SB2024
Newcomer
Newcomer

‎2024-10-21 12:56 PM

We did the same thing and did not receive a refund. In fact, we haven't been able to successfully downgrade. They keep charging us the same amount each month. I have been transferred to a sales team and have an open ticket but I am not holding out much hope to get a refund. My next step may be to contest the charge on the credit card. 

0 Likes