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Downgrade plan after renewal

aprill
Newcomer
Newcomer

‎2024-07-17 06:08 PM

HI all... I need to downgrade our business plan for 11 users down to Pro for 1-2 users. Unfortunately, I've just missed the renewall click-over and the payment is overdue for the old plan amount. If I pay it to downgrade, will I get a refund? Can I avoid paying it at all by canceling and then restarting as Pro?

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