cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

DON'T SEEM TO BE GETTING WHAT I AM PAYING FOR

sianyb
Newcomer
Newcomer

‎2024-01-20 01:55 PM

For the last year I have had a subscription that allows me calls to take me beyond the free 40 mins.  It ran out, I missed the reminder.  However, the very same day I upgraded for another year, yet I haven't had a single zoom that would take me past the 40 mins mark which is looking very unprofessional to my clients.  Any idea if there is a button I need to press? tried Zoom customer support, but they are not getting back to me.  So short of getting a refund from my bank for services not forthcoming, I'm unsure if this is an end user thing... any help would be great.

Topics:
0 Likes
1 REPLY 1

AnderV
Zoom Employee
Zoom Employee

‎2024-01-22 12:44 PM

Hi there,

May I suggest a few steps to try and solve your issue:

  • In the Zoom Portal, on the left hand menu, go to: Admin --> Account Management --> Billing --> Current Plans. Check here if your Zoom paid license is shown.
  • If it is shown, you can assign it to yourself by following this Knowledge Article.
  • If it does NOT show, please open a ticket with our Billing Team so they can assist you further.

I hope this helps you!

0 Likes