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Correcting owner of account

Charles11
Listener

I am with a small non-profit, and as Program Director share all programming via Zoom weekly.  We just realized I am showing up as the "owner" when really the non-profit is the owner and I am the user or admin.

The non-profit has paid for a license for my use since it's beginnings. It seems we didn't understand the correct way to reflect our roles in the organization when the account was first opened.

 

I have spoken to support and received two different answers. One to purchase an additional license and another to make me a member and the organization the owner but haven't been able to figure out how to do that.

 

Thanks for whatever you can share!

1 REPLY 1

SBBNN
Listener | Zoom Employee
Listener | Zoom Employee

Hi Charles11,

 

Good Day,

 

Can you please follow the steps listed in the link below to change the account owner and let us know if this worked for you?

 

Changing the account owner

 

If you still need help, can you please submit a billing ticket so we can help you?

 

Thank you.