Clarification on Cancellation of "Large Meeting | 500 Participants" Feature

[NanaSLA]

Dear Zoom Support Team,

On May 12th, I purchased the "Large Meeting | 500 Participants" feature for $53.17 (including tax). However, I noticed on June 2nd that the feature had been cancelled, and the associated benefits were immediately withdrawn, even though the feature was intended to last until June 12th.

I would appreciate clarification on the following points:

1. Who initiated the cancellation of the feature?

2. Why were the benefits of the "Large Meeting | 500 Participants" withdrawn immediately? (I realized this on June 4th while hosting a webinar, as I received a notification that I could only admit 99 participants.)

Thank you for your assistance in resolving this matter. I look forward to your prompt response.

[S_K · Accepted solution]

Hi @NanaSLA 

Please contact Zoom Billing directly with questions regarding your Zoom account. They can provide personalized assistance and address your specific concerns.

It is best if you submit a request to our Zoom Billing team for assistance so they can access your account to investigate. I've provided a contact link below. You can also reach out to Billing by chat.

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

• Contact Billing

• Billing and Payments Support Hub

Cheers!