I have an account but I cant access it because it keep asking me for 2FA

[alnaimi50]

I have a zoom personal account  and I'm the administrator but I cant access it because it keep asking me for 2FA which I don't have and I didn't configure it to do so.

How can I access my account and overcome this hassle

[S_K · Accepted solution]

Hello @alnaimi50 

I first want to share this support article: Managing two-factor authentication (2FA) 

It may be best if you submit a request to our Zoom Billing team for assistance. I've provided a contact link below. You can also reach out to Billing by chat.

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

• Contact Billing

• Billing and Payments Support Hub