Cannot use special offer and pay with 30% discount

[Skvoznova]

I am an existing user that pays monthly for Zoom One Pro with credit card. 

Currently, I am  trying to use a special offer:

A lot can happen in a year - stay connected through it all on Zoom! Save 30% off your first year when you switch to an annual plan. Offer ends 12/31. Terms apply. 

My attempt to pay returns an error that says: You are ineligible to receive this offer and purchase this add-on.

Please advise what to check. Card details are the same.

The screenshot attached.

P.S. I contacted Zoom support, they could invoice me but this process takes much more time and offer expires. 

[smarcus56]

I am having the same problem. 

[kreuf]

I have the same problem. No contact by e-mail to zoom !!! only this answer: 

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[RN]

Hi @Skvoznova @kreuf @smarcus56  for coupon code issues, please refer to the Knowledge Base Article on Zoom discount code issues 

For issues with discount codes, submit a request to Zoom Support. During the ticket handling process, you must provide details about the discount, such as a screenshot of the coupon code or name of the discount. Zoom Support can help identify if your account is eligible for the discount and adjust your invoice if applicable.

ℹ Learn more about applying discounts to your Zoom account.