cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Canceled and need refund

Go to solution
Jordan32
Newcomer
Newcomer

‎2021-10-13 12:30 PM - last edited on ‎2023-04-05 03:01 PM by Community Moderator | Employee

I want to refund the auto-renewed subscription. Honest mistake in forgetting to cancel it, but I followed the instruction in refunding per: Account & Billing section's instructions. 

FYI contact support button in the contact us section does not work, so does https://zoom.us/billing/contactus

Topics:
0 Likes
1 ACCEPTED SOLUTION

Go to solution
Bort
Zoom Employee
Zoom Employee

‎2021-10-13 12:35 PM

Unfortunately, the Zoom Billing team does not monitor or assist customers in the Community forum, so you will need to contact Billing directly. Try submitting a request here: https://support.zoom.us/hc/en-us/requests/new

View solution in original post

0 Likes
1 REPLY 1

Go to solution
Bort
Zoom Employee
Zoom Employee

‎2021-10-13 12:35 PM

Unfortunately, the Zoom Billing team does not monitor or assist customers in the Community forum, so you will need to contact Billing directly. Try submitting a request here: https://support.zoom.us/hc/en-us/requests/new

0 Likes