Canceled and need refund

[Jordan32]

I want to refund the auto-renewed subscription. Honest mistake in forgetting to cancel it, but I followed the instruction in refunding per: Account & Billing section's instructions. 

FYI contact support button in the contact us section does not work, so does https://zoom.us/billing/contactus

[Bort · Accepted solution]

Unfortunately, the Zoom Billing team does not monitor or assist customers in the Community forum, so you will need to contact Billing directly. Try submitting a request here: https://support.zoom.us/hc/en-us/requests/new