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Canceled and need refund

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Jordan32
Newcomer
Newcomer

‎2021-10-13 12:30 PM - last edited on ‎2023-04-05 03:01 PM by Community Moderator | Employee

I want to refund the auto-renewed subscription. Honest mistake in forgetting to cancel it, but I followed the instruction in refunding per: Account & Billing section's instructions. 

FYI contact support button in the contact us section does not work, so does https://zoom.us/billing/contactus

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Bort
Zoom Employee
Zoom Employee

‎2021-10-13 12:35 PM

Unfortunately, the Zoom Billing team does not monitor or assist customers in the Community forum, so you will need to contact Billing directly. Try submitting a request here: https://support.zoom.us/hc/en-us/requests/new

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Bort
Zoom Employee
Zoom Employee

‎2021-10-13 12:35 PM

Unfortunately, the Zoom Billing team does not monitor or assist customers in the Community forum, so you will need to contact Billing directly. Try submitting a request here: https://support.zoom.us/hc/en-us/requests/new

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