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Can't update app from old 5.13.12053 version. Zoom is blocking it, I've spent hours on this, HELP!!

44redrover
Newcomer
Newcomer

  I just updated from and old Free acct. to Pro Plan and thought this would update the app.  I am the admin. of my computer.  When I try to download the current program I keep getting a message that my app has to be updated to at least a 5.14.5 version Zoom won't let me do it and their chats are worthless.   I'm running Windows 11 on my PC where I'm having the problem.  I had no problem downloading the update on my Windows 11 laptop...???

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