Can't assign license

[veronika_greb]

Starting today, I can' assign licenses to my team members. I have purchased 15 licenses in June and it worked just fine.

Now I see a note that I have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. HOWEVER, I also see that I have 15 licenses available. When trying to assign license to a user, it says "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."

Searching for licensed user gives me 0 results.

Because I can't assign license to myself, I can't contact support. Vicious circle

[kut-tab]

Hello, I have the same issue. Please let me know if you were able to solve it.

I even can't contact technical support or live cat.

Please try to call support 1.888.799.5926 if you can

Thank you for your help in advance.

K

[bramdfd]

https://community.zoom.com/t5/Billing-Account-Management/unable-to-assign-lisence-because-quot-You-h... you guys have to read this, 

[bramdfd]

https://community.zoom.com/t5/Billing-Account-Management/HELP-unable-to-assign-license-error-You-hav... 

read this and this

https://community.zoom.com/t5/Billing-Account-Management/unable-to-assign-lisence-because-quot-You-h...

its already useless, 

they DONT WANT TO HELPL, JUST WANT TO SUCK YOUR MONEY

[VerdyBC]

I'm having the same issue today (April 17, 2023), location IL USA. I've been on hold for about 30minutes; no one has been able to assist me. I will be exploring other platform options because this is ridiculous! 

[Shayda14]

We’re you able to get any resolution? 

[veronika_greb]

Same here.

Already exploring Google Meet (they have 60 min limitation for a group call. But since we have a non-profit account, there is no limitation for us) and Microsoft Teams.

[Shayda14]

So you still can’t access your paid for licenses after three days?? 

that’a great for Google meet! We need a static link - so I don’t know if Google meet has that. 

[veronika_greb]

Yes, you can create one link and join in all the time. We also need the static one.

[Shayda14]

How did you do that for Google meet?? 

Can you join an old Google meet link over and over again ? 

I would love more info! And did you get a refund from zoom for your paid licenses that are inaccessible now? 

[veronika_greb]

Yes, you can join it over and over as long as the meeting starts the owner and he/she is logged in into correct google account.

https://support.google.com/meet/thread/37248056/is-it-possible-to-have-a-recurring-meeting-using-the...

I didn't ask for refund from Zoom.

[Shayda14]

Was there any resolution? Did this get fixed? 

[veronika_greb]

Nope. Only buy one get four. But I don't know what happens when when the payment is due.

[CFC]

what happen you pay last April now is July, did you pay the 4 account?

thanks.

[cdsataguig]

I also have the same problem. Is there a solution for this?

[CFC]

how to resolve this , anybody help? You have exceeded the limit of license assignment but i still have available.

[mariamcgrath]

I have the same problem today, we have a pro license and cannot assign it - keeps telling me to buy more. No Chat support available - so frustrating