Can't assign license

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2023-04-06 11:29 AM
Starting today, I can' assign licenses to my team members. I have purchased 15 licenses in June and it worked just fine.
Now I see a note that I have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. HOWEVER, I also see that I have 15 licenses available. When trying to assign license to a user, it says "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."
Searching for licensed user gives me 0 results.
Because I can't assign license to myself, I can't contact support. Vicious circle
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Admin

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2023-04-09 02:00 PM
Hello, I have the same issue. Please let me know if you were able to solve it.
I even can't contact technical support or live cat.
Please try to call support 1.888.799.5926 if you can
Thank you for your help in advance.
K

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2023-04-10 11:28 PM
https://community.zoom.com/t5/Billing-Account-Management/unable-to-assign-lisence-because-quot-You-h... you guys have to read this,

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2023-04-13 11:31 PM
read this and this
its already useless,
they DONT WANT TO HELPL, JUST WANT TO SUCK YOUR MONEY

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2023-04-17 03:47 PM
I'm having the same issue today (April 17, 2023), location IL USA. I've been on hold for about 30minutes; no one has been able to assist me. I will be exploring other platform options because this is ridiculous!

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2023-04-20 02:21 PM
We’re you able to get any resolution?

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2023-04-20 02:25 PM
Same here.
Already exploring Google Meet (they have 60 min limitation for a group call. But since we have a non-profit account, there is no limitation for us) and Microsoft Teams.

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2023-04-20 02:30 PM
So you still can’t access your paid for licenses after three days??
that’a great for Google meet! We need a static link - so I don’t know if Google meet has that.

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2023-04-20 02:31 PM
Yes, you can create one link and join in all the time. We also need the static one.

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2023-04-20 02:42 PM
How did you do that for Google meet??

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2023-04-20 02:51 PM
Yes, you can join it over and over as long as the meeting starts the owner and he/she is logged in into correct google account.
I didn't ask for refund from Zoom.

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2023-04-20 01:37 PM
Was there any resolution? Did this get fixed?

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2023-04-20 02:20 PM
Nope. Only buy one get four. But I don't know what happens when when the payment is due.

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2023-07-31 03:46 AM
what happen you pay last April now is July, did you pay the 4 account?
thanks.

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2023-04-23 09:43 PM
I also have the same problem. Is there a solution for this?

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2023-07-31 03:38 AM
how to resolve this , anybody help? You have exceeded the limit of license assignment but i still have available.

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2023-08-05 07:04 AM
I have the same problem today, we have a pro license and cannot assign it - keeps telling me to buy more. No Chat support available - so frustrating
