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Can't Change Billing From Annual to Monthly

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agustinus_fritz
Explorer
Explorer

‎2023-01-12 02:59 AM

Dear Zoom Admin or anyone in this forum, I'm having trouble changing my Zoom account bill from annual to monthly because it's past the due date, so my bill can't be edited. What should I do so that my account is still active and I can pay monthly? Thank you for the help. Yours faithfully.

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1 ACCEPTED SOLUTION

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2023-01-12 06:56 AM

Hi @agustinus_fritz,

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2023-01-12 06:56 AM

Hi @agustinus_fritz,

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.